How to Raise a Ticket on Zone Helpdesk: Your Solution to Any Query on Zone

At Zone, we take pride in delivering the best possible gaming experience for our players. We aim to ensure that you encounter no issues while playing your favourite games. However, we understand that sometimes things may not go as planned, and you may face problems like a transaction not going through or a technical glitch. In such cases, the quickest and most efficient way to get help is by raising a ticket with the Zone Helpdesk. Our team of support professionals works tirelessly around the clock to ensure the prompt resolution of all your queries.

In this FAQ blog, we will guide you through the process of raising a ticket on Zone, so you can get back to playing your favourite games in no time.

• Table of Contents:
  

1. What is Zone Helpdesk?
2. How to raise a ticket using the portal
3. Viewing All Tickets
4. Zone updates
5. Conclusion
   

What is Zone Helpdesk?

Zone Helpdesk is an online support centre for all the players on Zone. If you are facing any issues with your account, you can raise a ticket on the Helpdesk to get it resolved. The support team at Zone is available 24/7 to help you with any issues that you may face.

How to register on Zone Helpdesk:

If you're looking to raise a ticket on Zone, you'll need to first visit help.zone.game From there, you'll be prompted to sign up using your personal email address. Once you've signed up, you'll receive an OTP (one-time password) in your email inbox that you'll need to enter in order to complete the registration process.

How to raise a ticket:

1. Select "Submit a ticket" and choose the category that best fits your issue.
   
2. Fill out the required details, including your name, email address, Algorand wallet address, and a brief description of the problem you're experiencing.
   
3. If you have any relevant files or screenshots to attach, you can do so using the "Attach file" option.
   
4. Review your ticket details to ensure they're accurate, and then click "Submit."

That's it! Your ticket will be submitted to the Zone Helpdesk, and you can expect a response from their support team within a reasonable amount of time. Additionally, it's worth noting that you can view all of the tickets you've submitted in the past by clicking on "View all tickets" next to the "Submit a ticket" button.

Once you submit the ticket, you will receive a confirmation email from Zone Helpdesk with the ticket number. The support team will then investigate the issue and get back to you with a resolution.

Viewing All Tickets Raised by You:

If you want to see all the tickets you've raised on Zone, click on "Customer Support" on the homepage, and then click on "View all tickets" next to "Submit a Ticket." You'll be able to see the status of each ticket and the corresponding comments from the support team.

Stay in the Know with Zone's Social Media Channels: New Releases, Tournaments, and Promotions:

Zone regularly updates its users about new game releases, tournaments, and promotions on its social media channels. By following Zone on social media, you can stay up-to-date with all the latest news and announcements. Here are the official social media channels of Zone:

• Facebook: https://facebook.com/ZoneGameFi
• Twitter: https://twitter.com/xtz_esports
• Instagram: ​​https://instagram.com/xtz.esports
• Telegram: https://t.me/ZoneByXTZ
• Discord: https://discord.gg/zonebyxtz

Conclusion:

Raising a ticket on Zone Helpdesk is a quick and easy way to resolve your issues. Whether you are facing a technical glitch or a payment issue, the support team at Zone is always available to help you. By following Zone on social media, you can stay updated about all the latest news and promotions. So, go ahead and raise a ticket on Zone Helpdesk the next time you face an issue with your account, and get back to playing your favourite games on Zone.

Click here to submit a ticket: https://help.zone.game/support/home